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Patient FAQ’s

Frequently Asked Questions

Do you accept Medicare or Medicaid?

Unfortunately, we are unable to accept any type of Government insurance, as we are not affiliated with any hospital. This includes Medicare, Medicaid, CHIP and Tri-Care.

Do I need to make an appointment?

Because we are an Emergency Room, we are strictly on a walk-in basis. There is no need to make an appointment. Simply come on in when the need for quality emergency care arises.

How Much Does a Visit Cost?

As an Emergency Room, we bill your Emergency Room benefits on your insurance plan. The amount you’ll be responsible for when you arrive will be the co-pay amount for an ER visit, based on your insurance plan. This amount can usually be found on your insurance card.

I don’t have insurance, can I still be seen?

Absolutely! We offer a self-pay option for people without insurance. An initial payment will be due upon arrival. The remaining balance will then be billed to you at a later date, usually within 2-3 weeks.

I have some questions about my bill. Who should I contact?

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact the billing company, Win & Associates, at 713-554-6300.


We will bill your health insurer and work with all major private insurance plans.

Unfortunately, at this time we are unable to accept Government Insurances, such as Medicare, Medicaid, and Tri-Care in addition to Ambetter Insurance.

This facility is a freestanding emergency medical care facility which charges rates comparable to a hospital emergency room and may charge a facility fee. The facility or a physician providing medical care at the facility may be an out-of-network provider for your health benefit plan provider network. The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient. The facility is an out-of-network provider for all health benefit plans.

What Our Patients Are Saying:

The doctors and nurses here are so kind and prompt! I was becoming dangerously sick with the flu and they nursed me back to health quickly and respected everything I had to say! The front desk staff is time efficient, polite and helpful.

- Google Review from "Audra Bradley"

Our NEW Facility Montrose Emergency Room is NOW OPEN!


Regarding COVID-19 Coronavirus

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