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Patient FAQ’s

Frequently Asked Questions

Are You Considered “In Network”?

By Law,  Insurance companies must pay in network rates for Emergency Room services, no matter what Emergency Room you go to. As such, there really is no such thing as an out of network Emergency Room. 

Are You More affordable than a traditional Hospital ER?

A Recent Study has shown that as a general rule, the cost per visit at a free-standing Emergency Room (Such as The Heights Emergency Room) is lower than a traditional Hospital ER1. However, we can not guarantee that your individual bill will be lower by going to a free-standing Emergency Room, as individual circumstances may vary based on the type of care provided and other variables.

Do you accept Medicare or Medicaid?

Unfortunately, we are unable to accept any type of Government insurance, as we are not affiliated with any hospital. This includes Medicare, Medicaid, CHIP and Tri-Care.

Do I need to make an appointment?

Because we are an Emergency Room, we are strictly on a walk-in basis. There is no need to make an appointment. Simply come on in when the need for quality emergency care arises.

How Much Does a Visit Cost?

As an Emergency Room, we bill your Emergency Room benefits on your insurance plan. The amount you’ll be responsible for when you arrive will be the co-pay amount for an ER visit, based on your insurance plan. This amount can usually be found on your insurance card.

I don’t have insurance, can I still be seen?

Absolutely! We offer a self-pay option for people without insurance. An initial payment will be due upon arrival. The remaining balance will then be billed to you at a later date, usually within 2-3 weeks.

I have some questions about my bill. Who should I contact?

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact the billing company, Win & Associates, at 713-554-6300.



1: Comparing Utilization and Costs of Care in Freestanding Emergency Departments, Hospital Emergency Departments, and Urgent Care Centers;

We Accept Most Private Insurances

Unfortunately, at this time we are unable to accept Government Insurances, such as Medicare, Medicaid, and Tri-Care in addition to Ambetter Insurance.

What Our Patients Are Saying:

The doctors and nurses here are so kind and prompt! I was becoming dangerously sick with the flu and they nursed me back to health quickly and respected everything I had to say! The front desk staff is time efficient, polite and helpful.

- Google Review from "Audra Bradley"

The Heights Emergency Room in Houston. NOW OPEN!