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Billing Info


The Heights Emergency Room is a freestanding emergency room licensed by the State of Texas.

We are NOT an urgent care clinic. We are a full service free standing Emergency Room. Because of this, we must bill your insurance emergency room benefits.

The Heights Emergency Room is happy to bill your insurance company and works with all major private insurance plans. We are unable to accept government-sponsored insurance at this time, such as Medicare, Medicaid, CHIP or Tri-Care.

What happens at the time of my visit?

The Heights Emergency Room will collect the emergency room co-pay, and your insurance will be billed as per your emergency room benefits. Patients may also elect to be seen as self-pay patients.

What happens after my visit?

Your insurance company will receive two separate claims; one claim for the facility (The Heights Emergency Room) and one claim for the physician (Lough PLLC). Your insurance company will not be charged separately for radiology, pathology or cardiology over heads as with hospital based ERs. These charges are included in your facility bill.

Should you have any financial responsibility after your insurance company processes the claim, you will be responsible for those charges. If you disagree with the final outcome of the claim processing, please call our billing company for assistance.

Please be advised that The Heights Emergency Room is not contracted with any specific commercial insurance providers and is considered an out of network provider.

However, if you are judged to have a medical emergency, Texas insurance laws require commercial insurance companies to pay for all necessary emergency medical services, including those furnished by out of network providers, at in-network rates.

The determination of what constitutes an emergency medical condition is based on a prudent layperson definition, not the arbitrary definition of the insurance companies.

We cannot anticipate accurately what specific rates your carrier will apply for individual services rendered.

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact the billing company, Win & Associates, at 713-554-6300.

We will bill your health insurer and work with all major private insurance plans.

Unfortunately, at this time we are unable to accept Government Insurances, such as Medicare, Medicaid, and Tri-Care in addition to Ambetter Insurance.

This facility is a freestanding emergency medical care facility which charges rates comparable to a hospital emergency room and may charge a facility fee. The facility or a physician providing medical care at the facility may be an out-of-network provider for your health benefit plan provider network. The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient. The facility is an out-of-network provider for all health benefit plans.

What Our Patients Are Saying:

The doctors and nurses here are so kind and prompt! I was becoming dangerously sick with the flu and they nursed me back to health quickly and respected everything I had to say! The front desk staff is time efficient, polite and helpful.

- Google Review from "Audra Bradley"

Our NEW Facility Montrose Emergency Room is NOW OPEN!


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